On the rare occasions where technical issues arise with Findmypast’s search functions, we are usually the first to know and aim to fix problems before they affect our members. If you find a recurring issue with our search or any part of the site, you can report it by contacting our Customer Support Team. In most instances, technical problems are resolved quickly.
If any part the Findmypast website is not displaying correctly, it could be something you may be able to fix yourself. For example, your choice of web browser may need updating.
The Findmypast website has been built so that the latest versions of web browsers work best. Whilst older versions may work in parts, you may not be able to use the site to its full capacity. The oldest version of Internet Explorer that we support fully is IE9.
It's always best to have the latest version of your web browser. Checking and updating takes just a few minutes. Below is a list of links to the most popular browsers’ update sites.