We regularly update our Frequently Asked Questions so you may find the answer you're looking for without needing our help. Try typing a question or phrase in the search box above.
If you can't find the answer, our Customer Support team are within easy reach to assist with any query.
Our Customer Support team can be contacted several ways;
- Complete our contact form - select 'Preview' once you have completed the form and then 'Contact Us' to send your message
- Send an email to: firstname.lastname@example.org
- Live Chat: chat online in real time to our Customer Support team by selecting the Support button at the bottom of this page (available during operating hours only)
- Call our telephone support:
We do our very best to answer calls and Live Chat as quickly as possible, during working hours.
We aim to respond to email or online contact form queries within 2 working days of receipt.
Any changes to our standard hours will be updated on our Facebook page.
During these unprecedented times, our phone lines are busier than usual and our staff are working remotely. If your query can be resolved by email or live chat, please choose those contact options. If you do need to call us, please bear with us and we'll answer your call as soon as possible.